TFL Vsebine / Revija Javna uprava

V Upravni enoti Idrija smo na podlagi večletnih izkušenj pri uporabi posameznih pristopov oziroma različnih orodij kakovosti prišli do nekaterih ugotovitev, ki smo jih prelili v prakso, vse s ciljem nenehnega povečevanja kakovosti delovanja. Ugotovili smo, da se je uporabnost samo standarda ISO 9001:2000 ali samo modelov CAF in poslovne odličnosti izčrpala in nam kot posamezno orodje ne prinaša več dodane vrednosti. Smo na stopnji, ko si upamo presojati, kaj je za nas koristno in kaj ne, kaj nam povzroča nejevoljo pri zaposlenih in kaj je tisto, kar resnično potrebujemo za uspešno in učinkovito delo. V upravni enoti smo tako v prvi fazi analizirali aktivnosti, ki smo jih izvajali na podlagi različnih pristopov in orodij kakovosti in se odločili za uporabo tistih, ki so za upravljanje naše organizacije pomembne. V naslednjem koraku smo s pomočjo cikla PDCA (Demingovega kroga) vse te aktivnosti vsebinsko zaokrožili v celoto. Tretji korak je predstavljal temeljit razmislek o tem, koliko in katere notranje predpise, navodila in zapise potrebujemo, kako jih sistemsko urediti, da bodo povezani v celoto in dosegljivi vsem uslužbencem. Zadnji korak pomeni izvajanje dogovorjenega. Pri tem je potrebno poudariti, da so vse aktivnosti integrirane v celotno poslovanje upravne enote in ne predstavljajo dodatnih obremenitev za uslužbence.

Through several years’ experience of applying different methods and tools of quality, the Idrija administrative unit has reached several conclusions, all of which have been put into practice with the goal of continuously improving the quality of operating. It has been established that the usefulness of the ISO 9001:2000 standard or the CAF and business excellence models by themselves had worn out and does not bring any more added value. We have reached a point where we are not afraid to judge what proves useful to us and what does not; what makes our employees reluctant; what are the things truly needed for successful and efficient work. In the first phase, the administrative unit has analyzed the activities which were carried out based on different methods and tools of quality, and chose to apply those that proved to be important to managing the organization. The next step was to round the activities into a meaningful whole, using the PDCA cycle. The third step meant thorough deliberation regarding how much and which internal rules, instructions and notes are needed, and how to systemize them so that they would form a whole and be accessible to every employee. The last step is applying the agreements. It needs to be mentioned that all activities are integrated into the ensemble of operations of the administrative unit and do not represent an additional burden to the employees.