TFL Vsebine / Revija Pravnik

3

Številni potrošniki so se bili zaradi pandemije koronavirusa prisiljeni odpovedati načrtovanim potovanjem, nekateri pa so to iz preventivnih razlogov storili že prej. Turizem velja za eno od gospodarskih panog, ki jih bo kriza najbolj prizadela, pred veliko preizkušnjo pa je postavljeno tudi pravo varstva potrošnikov. Prispevek obravnava pravni položaj in pravice potrošnikov na področju letalskega prevoza, paketnih potovanj in pogodb o turističnih nastanitvah, pri čemer se osredotoča na tipične položaje, v katerih so se potrošniki znašli zaradi pandemije. Avtorica opozarja na težave, ki so se na področju varstva potrošnikov pojavile zaradi množičnih odpovedi turističnih storitev in ki bi bile lahko v prihodnje predmet sporov pred sodišči. V tej luči je v prispevku analiziran položaj slovenskega potrošnika v različnih fazah pandemije, avtorica pa ponudi smernice za obravnavo morebitnih prihodnjih sporov na tem področju.

Due to the coronavirus outbreak and the following pandemic announcement, many tourists had to cancel their journeys. Tourism is severely affected by the coronavirus crisis, which brings many challenges for the consumer protection in this area as well. The author discusses the legal position and the rights of consumers in the field of air transport, package travels and hotel accommodation, thereby focusing on typical situations, which tourists are facing in the time of pandemic. The author examines problems concerning consumer protection that have arisen due to mass cancellations of tourist services and which may be brought before the courts in the future. In the light of the foregoing, the author analyses the legal position of a Slovenian consumer in different phases of the pandemic and proposes solutions of possible future disputes.

When Roads No Longer Lead to Rome: Turism in the Age of Coronavirus and Consumer Rights